1. In general

The constitutes the online store for the sale of products via the internet, of the company "CHENAKI Ceramic Art&Design Studio" (hereinafter "The Company"). Specific details – online store information:

Business activity: Manufacture of ceramic household items and decorative ceramic items

Seat: El. Venizelou 86, Ilioupoli – Athens, Greece PO: 16344


Contact email: info@ceramicdesign.Gr

Tel. Contact & Orders: +30 2109764234 & +30 6989078117

The use of our online store and the making of your purchases through it are determined and governed by the following terms and conditions. Before entering and using the online store, please read carefully and ensure that you understand and agree to these terms, rules, statements and conditions, as your further use and browsing of the website implies your express and unreserved consent and acceptance thereof.

The Company reserves the right to unilaterally modify or change the content of the website at any time without prior notification to users. Visitors/users are responsible for periodically checking for changes to these terms of use. THE Business informs users through this website of any changes to the terms of transactions. Any modification or change does not apply and does not affect orders already placed for execution. The terms and conditions of use of the website and the transactions carried out through it do not affect mandatory provisions of Greek legislation. The contracts of the online store are carried out in the Greek language, which you declare that you understand (writing and reading). The use of the online store by minors or persons lacking legal capacity is prohibited.

By logging in, you declare that you are an adult and have legal capacity, and you commit that you will not allow the use of your information and login codes by minors or persons lacking legal capacity. If such use is made of your details and passwords, you are responsible. For this reason please observe the basic rules of internet transaction security.

2. Information & Products Provided:

H Business is committed to the quality, completeness and validity of both the information listed on its website, as well as to the essential characteristics of the products posted on the website, as well as to the accuracy of the information provided by its online store Businesss services. In the context of good faith the Business is not responsible for errors of a technical or typographical nature, which may have occurred unintentionally or due to interruptions in the operation of the website due to force majeure.


3. Limitation of Liability: Exclusion of Liability

Our main concern is that the detailed description of the objects and the photos come as close as possible to reality, however texts and photos are not binding for the Company and do not constitute a contract with the customers. The Company will make every effort, to the extent possible, to include on its Website as accurate and reliable information as possible, however, it does not give any kind of guarantee or make any promise regarding the accuracy, up-to-dateness or completeness at any time of the Electronic Store. The Company takes every possible measure to ensure the services it offers, but given the nature of the Internet, it is not responsible for any form of damage suffered by the user from visiting the pages and using its services. The user assumes any risk that may arise from accessing and using the Website. The exclusion of liability also includes causing any damage from any virus transmission to the user's electronic equipment.

THE Business  cannot guarantee the availability of the displayed products. However, it is committed to promptly informing consumers of their unavailability.

THE Business is only liable for gross negligence and fraud, in case of delay in the delivery of ordered products and for information it gives or services it provides through its website.

Her online store Businesss is not responsible for any technical problems that may occur to users when they attempt to access the website or during their visit to it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, the Business does not bear any responsibility for acts or omissions of third parties and particularly unfair interventions by third parties in products and/or services and/or information, available through its online store. Where this website contains references to third party websites, the  is not responsible for the content of these pages, as well as for any damage or harm that may arise from their use, as the visitor has access to them exclusively at his own choice and responsibility.

4. User Obligations

The users of the online store website  accept and undertake not to use its online store Businesss for sending, publishing, and generally in any way transmitting illegal, harmful, threatening, racist, offensive, disturbing, defamatory, defamatory, vulgar, obscene, libelous or harmful content to minors. The above content is not allowed according to the legislation and the written provisions to be rebroadcast. In addition, visiting the website  and transacting through it must be for personal and private use and solely for lawful purposes and in a manner that does not restrict or impede its use by third parties. The visitor is obliged to use the website in accordance with the law, good manners and the present conditions, and not to perform actions or omissions, which can cause damage or malfunction thereof or affect or endanger the provision of services of .

Users are not entitled to transmit inside information and confidential information obtained or disclosed as part of business relationships or covered by confidentiality agreements, nor information that infringes any patent, trademark and secret, copyright or other proprietary rights of third parties. Finally, users may not hack and install software viruses or any other codes, files or programs designed to interrupt, damage, destroy or prevent the operation of any computer software or hardware, intentionally or unintentionally; because any such action violates the applicable Greek and Community legislation and its provisions. Furthermore, users may not, by visiting the Company's website, harass third parties in any manner and content, or use the website to collect or store users' personal data.

5. Copyright

All website content (e.g. programs, information, data, trademarks, logos, photographs, graphics, designs and any other distinguishing features in general of all digital files) and services of the online store that have been entered into the Internet are the intellectual property of the Company and are protected by the Greek, Community and international laws on intellectual and industrial property.

Accordingly, none of these elements of our website may be sold, copied, reproduced, modified, transmitted, republished and/or distributed, in whole or in part, in any way or medium, unless the Company consents in writing as mentioned below.

It is forbidden to mislead the public in any way about the real owner of the content of this website.

Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content, in any way or medium for commercial or other purposes, is permitted exclusively and only with the prior written permission of the Company "ХЕNAKI Ceramic art&design studio" or any other copyright holder. As an exception, the individual storage of a single copy or part of selected content (from the digital content of the website) is allowed on a personal computer exclusively for personal and not public or commercial use and always without deleting data, that demonstrate its origin from this website .

The names, brands, images, logos of the products or services and distinguishing features, which represent the or third parties and their products, are their exclusive trademarks or of third parties, protected by the relevant laws. The use and/or falsification of these marks is expressly prohibited and constitutes a violation of the legislation on Intellectual and Industrial Property, on Trademarks, on Unfair Competition, etc. Their appearance on the website must in no way be understood as a transfer or assignment of a license or right of use their. Therefore, the Company is not liable for any responsibilities arising from the unfair use in any way by third parties of the above marks and distinguishing features of the third parties. We inform you that our Company intends to actively and vigorously protect all of its copyrights.



The company "XENAKI Ceramic art&design Studio" (hereinafter "the Company"), as the controller of the data contained in this website, informs its visitors that the processing of the provided personal data (hereinafter "data") is done in writing, electronically or telecommunications means, in order to provide them with the requested service. In order to process your transactions in our online store, but also to be able to communicate with you directly, it is possible that you will be asked for some personal information, such as your name, email address, etc. If you wish to purchase products from our online store by credit card, you will be asked for information such as the name of the holder, the card number, the expiry date and the CVV number.

The personal data of users sent electronically to our website remain confidential and are not transmitted or shared with third parties. They may be disclosed to the employees, used by the website data controller and to whom he has entrusted the provision of his services, as well as to data employees and managers, to whom the processing controller has delivered an updated list of the website data. Website users are not required to provide their personal data. However, failure to do so may prevent the provision of the requested service.

At any time, website users reserve the right to check their personal data and to correct, update, or delete it, as well as to exercise the rights granted to them by the provisions of Law 2472/1997. Strictly following the principles of personal data protection provided by the relevant laws and international conventions, the will not proceed with any unfair and without your prior approval use of your personal data.

The data kept in the file may be communicated to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable relevant legislative provisions. Finally, according to the legislation on the privacy of telecommunications, you have the rights of information and objection, provided for in articles 11 to 13 of Law 2472/1997.



Like most sites, the uses alphanumeric identification files, so-called cookies. Cookies are necessary files to facilitate specific functions of our online store, as they ensure its smooth and uninterrupted operation. Cookies are small harmless files (Text files), which are sent and stored temporarily on the user's computer, enabling online pages to communicate with the user, recognizing him after frequent use and facilitating his access to it and his transactions. This is achieved by collecting data, which also optimizes the content of our website.

2. Cookies Policy

In order to ensure the smooth operation of its websites, the company "XENAKI Ceramic art&design Studio" (hereinafter "the Company") uses cookies. Cookies are files that contain information in the form of plain text and are stored on the user's computer while browsing the internet. The purpose of specific information (cookies) is to offer personalized services that meet the individual needs of the specific user.

There are two types of cookies. Session cookies that are deleted when the browser session is terminated ("session cookies"), and permanent cookies that remain stored on your terminal device in order to provide information about your browser during your next visit (the so-called "long-term cookies").

Cookies are divided into the following 4 categories:

Necessary cookies      

These cookies are necessary for users to browse the website.

Functionality cookies           

Functionality cookies enable the website to remember the user's choices (eg username, language, region) thereby providing improved and more personalized features.


Performance cookies / Analytics   

Performance / analytics cookies provide the website with the possibility of collecting non-personal data - data in a form that does not allow direct association with a specific person - and their purpose is to support website measurement functions. The purpose of collecting this data is to improve the performance of the website by providing information about the pages visited and receiving error messages from websites.

Third party cookies   

Third-party cookies are set by a website other than the one you are currently on. The purpose of these cookies is to collect information about the user's browsing habits in order to display advertisements tailored to the user's interests. These cookies can only be disabled through the third party website.

Cookies in no case give access to other files on the user's computer and do not have the ability to collect and store personal data of the user. The legal basis for the processing of personal data with the use of cookies is Article 6, paragraph 1, subsection f) of the GDPR.

Users have full control over the use of cookies. More specifically, it is possible to disable or limit the transmission of cookies through the browser settings. It is also possible to delete the cookies that have already been stored at any time. This can also be done automatically.


The following returns policy is in accordance with Greek and European regulations and applies exclusively to purchases and transactions through

For orders made by ceramicdesign.Gr

The visitor/user has the right to return the whole order or part of it without being obliged to announce the reason why he wishes to return-replace the products, within a period of fourteen (14) calendar days from the date of receipt, in the following cases:

  1. In any case of sale of an incorrect product with proven fault of "XENAKI Ceramic art&design Studio"
  2. In cases where there was a problem - a defect in the product covered by its warranty.
  3. In case the visitor/user has chosen the wrong product and wishes to replace it.
  4. In any case where the visitor/user has changed their mind about the purchase and does not want the product.

Returns must be made:

  • By sending to: 86 Eleftheriou Venizelou Avenue, Ilioupoli 16344 and exclusively with ELTA Courier the ACS.
  • From the customer himself: In our physical space at 86 Eleftheriou Venizelou Avenue, Ilioupoli 16344.


In any case, the products must be returned in the condition received by the visitor/user, complete, without damage, modifications and in their packaging, accompanied by all documents and original purchase documents. In the event that the return is not made within the above period or does not meet any of the requirements, the company may not accept any return or replacement.

In the event that the visitor/user requests a replacement of the product due to his own fault, the direct cost of returning and resending the products shall be borne. In the event that the reason for the return concerns an error by the company, it undertakes to bear the cost of returning and resending the product, provided that the return has been made exclusively with one of the cooperating courier companies.

The visitor/user has the right to request a refund within the time limit of withdrawal and if the conditions of return and withdrawal are met. Refunds are made by the company's accounting department within 10 working days of receipt and inspection of the returned products. In the event that your request for a refund does not result from the fault of the company, the shipping costs of the original shipment and €3 for the cost of the return are deducted from the refunded amount. In cases where the original order has been shipped with free shipping, the shipping cost for the return is set at €5.

Note: Free shipping, where stated, does not apply to returns and reshipments under any circumstances.


  1. Returns of products that have been specially ordered for the visitor/user are not accepted.
  2. No returns are accepted for products that have been modified according to the requirements of the visitor/user.

In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) process throughout the European Union is now provided for. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform HED) available at related link.

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